Goodbye Etsy ~ A Great American Novel

So after 13 years of running a stellar operation, being a Star Seller for what that is worth - which is apparently nothing, absolutely loving my dealings with Etsy, I finally got stabbed in the back. I was always like "Gee whiz Beav, I have never had a problem with them, I wonder what people are always complaining about". I found out. Reading the BBB complaints board has also been a real eye opener. 

I never thought I would think lower of them than I do ebay - but here we are. At least in this case, ebay would have required some sort of evidence and an item returned which I could have deducted 50% from because it wasn't the same stuff I actually sent.

Etsy just ruled against me with no evidence of wrongdoing and then robbed me with no merchandise return required.

I resisted though.

Let me expand upon this. Here is my full go round. 

At the end of August, I had a fairly large transaction with a buyer in Winnipeg buying 6 different MLP lots from my shop there. 4 were never removed from the original packaging. 2 were in fairly large boxes and were rather heavy.

I found the appropriately sized box and jenga-ed everything inside. I had charged $42 shipping, but the box weighed nearly 5 pounds so I was charged $53. Okay. She bought so much, I'll just take that small hit. In retrospect, that was my first mistake. I sent the box out the next day.

On September 11, I get this weird message from the buyer:  "This not box in order!" whatever the fuck that meant...

Okay...I answer "What box not in order?" and the bitch opens a case and sends like 12 pictures of the same 7 or 8 loose small ponies and says that is what she got. I sent out 5 pounds worth of large boxed shit.

I am incredulous. I lost my cool, yes I did. 

I reply: "Respectfully, buyer is lying"

Canned Etsy response and smart ass smug comment from Jennifer Z.

2 days later, Etsy asks her for more "evidence". She lines up the 7 or 8 ponies previously pictured and photographs them again, meanwhile arguing with me in a smug self-satisfied fashion because she clearly knows she is going to get away with this. One reply was "haha".

There is no picture of the outside of the shipping box, the label, anything that even remotely would prove that this was what I sent - it is simply pictures of a bunch of loose random ponies - anyone could just photograph a pile of shit out of their house and say "The seller sent me this" and get their fuckin' money back apparently. SMH.

I point out that I have a clean 13 year long record, and that this is the first case ever opened against me. Ignored. 

I point out that I sent out a 5 pound box of shit and that what she shows in the picture would weigh approximately 1 pound and a half. (I weighed similar  sized ponies I had on hand for reference). She never said there was anything but those ponies in the box - so where was the other 3 pounds of shit? This was also ignored.

In the meantime, because I didn't snap to fast enough to refund her scam, this vindictive c___ leaves me six 1 star slanderous ratings saying they were "smelly"- tanking my seller rating too.

Etsy never replied to me, only her, and so I could smell what the Rock was cooking, so I immediately took my bank attached debit card off the account and replaced it with a nearly maxed out credit card in case they tried to charge me if shit went south  - it did and they did. 

Etsy cleans out my payment account of $40+ from 2 sales I had just had and then tries to charge the card on file $151.00, triggering a $9.00 fee from the card company when they declined. 

I immediately and angrily file an appeal - ignored. No answer at all.

I got a postal overage refund from the USPS a week later and Etsy didn't apply it to my "balance" - they just took it.

I filed fraud complaints against the buyer in both the US and Canada. I know they will do nothing, but at least then maybe her name will be on a radar as being a thief.

I filed complaints against Etsy on the Better Business Bureau, to the NY AG and the Massachusetts AG, then I filed another complaint with Consumer Affairs. These complaints took a lot of my time, but I wanted to make sure that I was crystal clear that I was scammed and taken advantage of by a badly executed refund policy and also other sellers beware because no English language comprehending human would ever read appeals.

To prevent them attempting to take money from my bank account that was attached to my shop account, I opened a new bank account and redirect my income from Ebay there. 

I go to pay my mortgage from the new account a few weeks later and it bounces because "account not recognized"  - this caused me to panic, scramble, and accidentally pay my mortgage payment twice and was caused directly by all the Etsy crap. 

This bullshit has now cost me $140 worth of merchandise and $70 in my own cash, not to mention an unjust suspension from Etsy.

You see, Etsy suspended my account for "non-payment" because I won't fork over the $140 that they paid the scammer - that will cost me $5,000 a year eventually, but fuck them - I refuse to pay for a scammer to get free shit. 

I appealed my suspension and just got "Pay the negative balance" I reply that they can bill ol' Jennifer because she has my shit, my money, and their money. 

I complain again and get told by yet another CS to appeal the SNAD case. I do this. Rejected, then told to file another appeal for the suspension, I do this and again "pay your balance". Nah bruh. I didn't agree to pay a scammer, you  did. 

Each of the replies in all the cases had a different CS agent. All badly worded canned answers. You cannot call and get an English speaking or comprehending human, you cannot Facebook message them - they will direct you to the main site that just goes round and round with appeal, appeal, appeal.

They refused to resolve my case with the BBB - I've been watching their page there. Their rating has dropped from B+ to a C- in the past month. BBB cites that their rating is such because they have unresolved cases.

That bitch angling for free shit has literally wrecked my life for the past month and will continue to fuck me over with the lost income. I hope $140 of free pony shit was worth it to you, Jennifer - Edit - Ally. You're a fucking bitch.

Shirley Dumple

  Ebay has now changed the feedback removal protocol for sellers and now even though they like to tout "You're covered" when you sell internationally, I am here to say - No. You're not. 

I sold a fuckin Shirley Temple doll to a 0 feedback bidder in Mexico. I checked the doll over, packed the doll and sent it off. Buyer gets doll and immediately sends me a picture of an ass crack - not the crack that the doll was SUPPOSED to have, but one caused by someone's shit handling.

Me: I have contacted eBay and I am waiting for customer service to answer me. I will message you as soon as they reply to me. I am very sorry that the item arrived damaged. Her: Muchas gracias 😊 saludos I Contact ebay and since it's an international sale it's their problem -  they say to tell her to return the doll for a full refund. "But but but I want to keep the doll, I love the doll" etc etc. I am like Bruh, you gotta return it if you want a refund. So the bitch leaves me the first negative I have ever gotten on the account. Fuck you ebay. That should be YOUR negative. I contact ebay for Business, they tell me that there's a new policy and I gotta contact this link via ebay. Okay. Ebay then does nothing. The wonderful ever-so-helpful AI bot tells me that there aren't any grounds for removal. So much for "Seller Protection" using ebay international. The international hub damaged my shit, then adding insult to injury, the asshole buyer refused to follow directions and then got mad when she could not both keep the doll AND get a refund, so now I am stuck with this negative for the next year. Her feedback remains 0 and will. I am sick and tired of having to be forced to leave a positive feedback for what I perceive as a shit transaction with a buyer. Ever since, when "relisting" I send shit to Etsy - 9 times out of 10, it sells for the asking price. Ebay will not only manage to bury the listing, but also tells me to "drop the price by $2 and relist". Fuck yooooo. I am tired of the race to the bottom. Instead I raise the price by $2 and list it elsewhere. lol.

The $1.12 Hill

I "sell" a MIB Barbie. Said Barbie was $10.00 + $9.50 flat shipping. Tax brought the total on the invoice to $21.12. 2 days after auction's end:

"Will you take a flat $20.00?"

Uhhhhh. No. I explain that ebay is charging for tax because IT'S THE LAW and tell them no, and send the invoice. I am already taking a nearly $3.00 hit on shipping for a $10.00 item, meaning that after fees and the shipping hit - I will get $5.50 for the fucking doll. Hell no, I'm not paying your tax for you, lady. 

$1.12 was the hill she died on - I cancelled for non-payment the second I was able. 

Last night, I list several dolls and outfits. An hour later, the first question right out of the gate:

Is her legs are in excellent condition

 I grit my teeth because in said listing the first thing I mention is that the legs are not chewed, split or green and that the knees hold a pose. I don't know how much clearer I could have been. *headdesk*

Then this morning: 

Hi would you be interested in making this a buy it now? I would like to buy it I do nit like bidding and waiting. Thank you!

Bitch. If I wanted to list it as a Buy it Now and get fuckin ripped off, then I would have! If you don't like "bidding and waiting" then find one of the many other of this same exact doll that are for sale as a Buy It Now already, but then you'd have to pay triple shipping and pay a real ballpark price, right? LOL

Swirly City

 I have a doll for sale. Here is the description:

"Face is very slightly darker than the torso. Lips are very pale white-pink. Original nail polish, hair is in original set. No arm swing.  No splits, no green. Comes with blue swimsuit"

Questions from potential buyers, aka people who don't bother to read or look at pictures:

Does she have green ear on either ear?

Hi, Any green on the doll's right ear? You only show the left side of her face. Any nose nips, or neck splits? Thanks!

 

OMG. I never said right in the description that the doll had no green or splits, did I? 

There is literally less than one paragraph to read, and these fuckers cannot be bothered. How am I supposed to know that they will even read my reply if it exceeds a couple of lines? 

I replied to the second dumbass that as stated in the description, there are no splits and no green on the doll and that I only took a picture of the side of the doll's head to show the ponytail. I did answer the nose nip question, though you can see clearly in the pictures that there is not one. *headdesk*

Frosted Flakes...they're not grrrrrreat

I put some pony stuff for sale. Within minutes I get one "Claim". I open PMs and see that she and another person I have sold to in the past have both responded. Since ol' claimee was first, I give her dibs. BIG mistake. 

 She gives me info, I send the invoice. First, "Do you have anything else?" then "Can I get a picture of______?" and here I am almost a day later - unpaid. A little pissed. Yes. Another fuckin pony flake. Bitch, I was selling THOSE two things. If you want them...fucking PAY FOR THEM, then worry about what else Khajit has for wares. 

 Then I check my ebay. I have a pony on fixed price and see an offer. I check the offer expecting stupidity and I am never disappointed. A $55 offer for a pony I have listed at $100. What on God's green earth would make you think I will give it away for half price? No thank you.

Doll People Part 2

 My Child doll people are wild, man. I get a question about a doll I am selling. The question :

Does she have a wobbly ? Are her limbs tight or loose? Are there rips and/or tears on her body?

Now "wobbly" set me off. I think back to that Reiki massage nut My Child doll buyer from a couple of years ago that could not be bothered to go to the PO to return the fucking doll because she "ran a business etc etc"

My spidey senses tell me that this is another nutcase. Also, line 2 of my description is "limbs are tight".  I have several pictures of the doll with no clothing and there is a magnify feature, plus I do not say in the description that there are tears or holes. 

I look at her feedback. Yikes. Look at left for others - extra Yikes. 

Charley is playing Jurassic Park, so he's occupied and so I fall down the proverbial rabbit hole...This bitch writes a damned novel on each and every feedback. I block immediately. 

Last night I get this message:

Could you be so kind as to explain why you’re not allowing me to bid on your doll?

I want to answer "It's because you look nuts and like you're a huge pain in the arse" but...Customer Service Persona engage!

I am like "Your feedback and feedback left for others".

This morning I am bombarded with 3...count 'em, 3 messages from this tree nut.

1. I’m sorry that my honesty offends you. I’ve already figured it out that there are two types of collectors of these my child dolls.

1) those that collect, refurbish & sell for a high price
2) those who buy to refurbish & then sell for children’s play.
I fall under type #2.
This is a hobby for me which I find b 

2. This is a hobby which I find extremely therapeutic. I started this nine months ago when I refurbished my niece’s doll that was handed down to her daughter. Since I’ve identified two different types of collectors of these dolls it’s obvious I’ve stepped on some toes without realizing others might be offended. That wasn’t my intent. Now that I am aware of this I will continue refurbishing dolls for children’s play while others refurbish for a different purpose.

3. Therefore, all is fine. We just need to keep in mind there are two types of collectors out there And treat each other with kindness.

Oh. Thank God you gave me your blessing to block you, honey. I would have been sitting and worrying about it all fuckin' day. 

This bitch feels the need to write a novel with every interaction. Given that I am a person of surprisingly little words in real life, I find this exhausting and annoying. 

"My honesty offends you" No, bitch. What offends me is your lack of shits given about ruining someone else's livelihood with your idiotic feedback. Guess what? When you ask a stupid question, the seller you are asking can now see your feedback and feedback left for others. This feedback tells a story about who you are as a buyer. You, ma'am are a fucking headache, and I sidestepped that BS because I still can. I rue the day ebay starts hiding that feedback feature. Following screenshots are her feedback and the next few are her "left for others". Giant steaming BS choo choo train. No fuckin' thank you...

Cheaplestiltskin 2 Electric Boogaloo

 The Dingus that messaged me 5 days ago asking about 6 ponies surfaced again...this is the message I got:

Hi, if these ponies are still available, would you be able to create a bundle for me for $50? My zip code is -------.

I was like sorry dude, I answered you several days ago. I sold the ponies elsewhere. 

You snooze, you lose. The Canadian that bought them was no BS, she agreed upon a lot, paid immediately. No dicking around, no haggling. I got a little more than I would have selling to this clown and without the dang ebay fees and threat of shit feedback.