As Ebay Turns

Again I am faced with a couple of idiots. I am really hating ebay's reforms of the past few years. I wish I could leave appropriate feedback when a buyer deserves it. One bought a stack of quilt appliques. She paid the day before Thanksgiving. Sunday she e-mails me asking have I sent her stuff? Where's the tracking number (now that there is making an assumption because she didn't PAY for it). I tell her I am mailing it Monday, and that the number will be uploaded when I print shipping. Monday night she e-mails me with a bitchy tone asking what the tracking number is. I've printed the goddamned shipping. The number should be right in front of her dumb ass. I send it.

The other bought a lot of Polly Pocket crap. It was over 300 items including 8 playsets and she paid a grand total of $24 for all of it. She paid on the day before Thanksgiving.

I go to auctions on Wednesdays, and so I don't do any intensive packing those days and this package wound up taking an hour of my life...so I made plans to ship it on Friday. A bunch of holiday related and inconvenient shit happened so I then make plans to send Monday.

Mind you, I specify 3 BUSINESS days on my auctions. Thursday, Saturday and Sunday don't count. She e-mails me Sunday night bitching about it. I print the shipping on Monday and pack it, then realize that the box needs reinforcing, and plan to hit Wally for a bigger one to double box it. So I shoot for Tuesday.

I see that Phil's car won't start on facebook Tuesday. I check my phone to see if he needed a ride. I see 2 phone calls from my father-in-law. I call back. He says Phil needed a ride and he got one from somebody, but not before my soused mother-in-law decided it would be a good idea to walk to me and Charley's. She's only been here 3 times, she sits in the house all day and never goes anywhere, so she doesn't know her way around. It's 3:30. She's been missing since 12:45. I take a ride to look for her, Sheldon walks around looking for her. I go to their house and we mail our other shit. Charley goes to the police station, and they tell him his mother is at the hospital. By the time they bring her home (with my car) it's after 5...too late to send the goddamned Polly Pocket.

Today I get another impatient e-mail bitching that the tracking number shows I haven't brought it to the post office.

How do you tell an impatient asshole that Sorry, you had to deal with Thanksgiving and the residual BS from it, and a drunk ass mother-in-law who wanders off and busts her face on a sidewalk so your car was in use all day so you weren't able to mail her precious toys? I am only one day out from my 3 business day handling time.

I don't want her to blast her and tell her "You paid like 1 cent a piece for each item. People...even ebay sellers...have LIVES. You bought the item right before a holiday/holiday weekend...take a fuckin' chill pill already"

Another Love Song

This woman was clearly nutty. When I read her feedback later another seller left a note saying that he thought she was loopy. Is there one literate person bidding on ebay today? All caps. Accuses me of being a liar. Can't spell worth shit. I called ebay. They read my description back to me and told me if she opens a case, I don't have to worry. I am going to sit back and watch the fireworks. LOL.


Subject: Item I received is not as described:

Sent Date: Nov-06-12 11:03:05 PST
Dear______, these are in horrible condition, the strap on the white bag is almost completely cut in half and will not last if anyone carries it and this is NOT LISTED IN YOYUR DESCRIPTION ANYWHERE ALSO HWRE THE STRAP ATTACHES IS ALMOST READY TO BREAK ON THE WHITE BAG. I AM VERY UOSET WITH THIS PURCHASE MINT????? WHAT A JOKE, I WANT TO RETURN THESE AND GET THE RETURN SHIPPING AS WELL, AS IT IS NOT MY DOING THAT YOU LIED ABOUT THE DISCRIPTION, I ONLY BOUGHT DUE TO YORU MINT COMNDITION THAT YOU SAID THEY WERE..."( I WILL WAIT TIL TOMORROW BEFORE OPENING A CASE.
 

My reply:
Item description copied and pasted from the original. Asterisks added in order to point out flaws I clearly described:  

This is a pair of *used* vintage Dooney and Bourke drawstring bucket bags. They are both made from pebbled leather. The interiors are suede. The strap is adjustable and they can probably used as crossbody bags. Being used, *they do have some wear*, mostly concentrated on the drawstrings. They both have *wear to the fringe* and the white one *has some gouges in the drawstring* from it getting caught on the grommet. The white one could also use a cleaning. They *aren't* in mint condition, but still have some useful life in them. They are very durable bags.

*NOT IN MINT CONDITION* was clearly stated. Gouges in drawstring, also clearly stated.

The saga continues: I knew the bitch would open a case, even though her blatant stupidity was pointed out to her in black and white:

Subject: Re: Item I received is not as described: _____ sent a message about Pair of Vintage Dooney and Bourke Drawstring Bucket Bag Purse
Sent Date: Nov-08-12 08:06
deciever is what you are you very well knew that the strap was alomost completely ripped and yet you still sold and stole money from and HONEST EBAYER, ME."

Then the case was opened and requisite negative feedback left...I responded with...


"It's not my fault you did not read the description thoroughly and then had buyer's remorse when you received exactly what was described.

What in the world would make you think that you're going to get two mint condition Dooney bags at a start price of $18.00? I called ebay about your possible case before you even opened it. I read your complaint message to a man named Miguel with customer service and he read the description on my auction in comparison and told me I will easily win any case you open.

Another thing. I don't take kindly to being accused of being a liar when I clearly stated these bags were USED and NOT MINT. These are unfounded accusations.You madam, are what's wrong with ebay lately. Name calling won't get you very far when you want a quick and friendly refund. If you had stated that you did not want the bags because you mis-read the description in NON caps without name-calling, I'd have refunded immediately. "

I then reported her ass to ebay for Buyer Protection Abuse and then called them and complained to someone in customer service about her. The woman on the phone told me that people like her don't like being told they're wrong and that sometimes you're forced to use the white kid glove AKA "The Kindergarten Treatment" on them. LOL.

A few minutes after I hung up I got a message from ebay saying case was closed, they gave the whiner a refund but did not touch my paypal account or ding my seller rating...IE, the case was pretty much judged in my favor. I just am a little pissed that she still got a refund and I am still stuck with her negative feedback.

Update: I logged into my account several days ago and the negative feedback just disappeared into thin air. There was no revision notation, so I know it was ebay's doing. OMG. They did the right thing for once! Okay, now I can say that once in awhile they do handle things correctly.
Her User ID was myguys58. Avoid her like the plague. She complains frequently and leaves negatives when she cannot extort you.