Wednesday, August 13, 2014

It's not Shark Week. It's Stupid Week.

This question was posed to me this morning by a potential bidder. The doll is new in box, never been removed. How the fuck would I know if the head and arms are unattached unless I opened the fuckin' box? Which I refuse to do, because I will ruin the damned packaging and devalue the whole damned thing.


Dear s--------------,

Are the head & arms attached?

- connie---

I checked this dingbat's feedback left for others and she's poison. Left several neutrals and negatives, and lots of negative wording in positive feedback = soft positives. Blocked. I am glad when stupid people ask a question before bidding so I can avoid them before they become my problem.

Tuesday, August 12, 2014

Buyers Like This Are Why People Get NAD Defects

Details about item: f--------- sent a message about Vintage ------------- Teapot 4 Cups

Mind you, there are no cups pictured, and the description says:

 Vintage teapot. No cracks or chips, there are a couple of glaze skips which I have pictured (handle and under the spout). Holds 4 cups of liquid. Stands 5" with lid.
This dumbass sends me this:

Dear s-------------,

what do the tea cups look like?

Seriously dude? You KNOW this asshole would bid on it and then open a NAD case because there were no teacups with it if I hadn't answered him.

Sunday, August 10, 2014

The Life of a Picker

So many times I read about or hear people say that people that sell on ebay or who are in resale have it soo easy. "They just buy shit, take a picture, list it, and then mail it"  It's much more complicated than that, at least in my world. I would not dream of sending out an unidentified, filthy, ratty-haired, smoke-smelling doll to someone. That's bad business.

I decided to post an example of my "easy" profits. I bought these two boxes of naked/semi-naked Barbies for $22 Friday night, after the initial culling there's 93 actual Mattel Barbie/Skipper/Ken dolls, a bunch of loose heads, then about 10-15 off-brand or weird dolls like Britney Spears and some clothes. There were also two pieces of American Girl clothes in the box (bonus!).

I had a painful abscess until I did self-surgery on it last night (long story) so they are getting dealt with a day late :(

The volume is tremendous, but even though they look okay, and it seems on the surface like an "easy" profit, there is a lot of work involved in dealing with them. Sure, I could just chuck them out at a yard sale or fleamarket as is for $1.00 a piece and do okay, but I'd rather get real money for them. In order to do that, there is a process.
Bent Arm Superstars in one bag, Straight arm in the other.

This was the beginning of the sorting, it's all blondes here.


First there is culling. Dolls with missing body parts, chewed hands, or stains are tossed or parts pulled off for reuse. Off-brand dolls are stuck in a separate box for later IDing and sale, clothes are yanked off, because they are rarely, if ever, original to the doll. Clothes are also chucked in a box for later sorting and resale.

I sort by type and as I do, I do research. When was this doll made? Is it scarce? Is the body type a desirable one?
Sorting goes like this:
Superstar face, bent arms.
Superstar face straight arms.
New face, any arms.
Skipper.
Ken.
Ethnic (Hispanic, Indian, African, Asian)
Later I will further sort the newer dolls by body type because some are articulated or have molded non-twist and turn waists. In the late 90's there was an 11 inch Skipper with a Barbie face, the only way you can tell them apart is the feet. I separate those.

Since this particular batch of dolls smells like cigarettes...strongly, I decide to soak them for several hours in lavender baby bath in the tub. After their relaxing soak, they go into the sink. There, I scrub them with a toothbrush and some Awesome, sometimes they need magic eraser. Then I condition the hair with Suave Damage Care and comb the shit out of it to remove the rat nests. Multiply this process by 40 or 50 and you get an idea of what I am now dealing with. Afterward, my hands are like prunes and I wind up with dishpan hands.
Ethnics redheads and brunettes chillin' in the tub after their lavender soak, this is only about 1/4 of the dolls I am dealing with this week. I still have all the damned blondes to deal with.

Scrubbed clean and conditioned.

I trim stray ends, and then set them on a drying rack, usually on the porch, but tonight it's my daughter's room with the ceiling fan going, because Charley is shipping something tonight, and he needs the porch space for a large box. Tomorrow I will comb out their then-dry hair and set them on the porch for a spell because they will probably still stink like smoke.

After I do all this work, I can sell several of them for 7-10 each, mostly teen Skippers, brunettes, and ethnics, and the rest, who are mostly blonde run-of-the-mill Superstar faces in lots of 5 or so depending on type and the volume I have. Some body types are more desirable than others in the OOAK world. After I sell these dolls, they will be wrapped well in pretty tissue and bubble-wrap and boxed in a clean, new box and sent to their new home.

Friday, August 8, 2014

Dill Fickle 2...Electric Booglaloo

This woman asks me about a sewing machine I had on Etsy. She says:
Hi! I'm interested in purchasing this machine, but was curious as to whether it had been in a smoking home or smelled of smoke. If you could let me know, I would greatly appreciate it. Otherwise, it looks beautiful. :)

I reply:
No smoking in this home and it's been in my possession for at least 15 years :)

She replies:
Okay. Also, I wanted to mention that my zip code would be -----. The shipping mentions that it's $37, but I know in the listing you said that it would be less for the East Coast. I'm definitely interested in purchasing.
I reply:
 If I ship via FedEx, the shipping cost would be $21.21. Via USPS, the cost is $32.00 to your zip code.

Just to let you know, FedEx cannot deliver to a Post Office box. All other addresses seem to be okay. Let me know which you prefer, and I can either edit the listing to show the shipping you choose or I can refund you the extra money after purchase.
She replies:
 If you could ship it FedEx, that would be great! I can purchase it now and have you refund me the extra. Whatever adjustments you need to make for packing, etc. are fine. Thanks so much!
She buys it, pays for it and then immediately cancels and says:
 I would like to cancel my order #---------, placed on Aug 7, 2014.

I apologize for the inconvenience and look forward to hearing back from you soon. After researching this machine further and taking a closer look at the machine that you have offered for sale, I have strong concerns with regard to the electrical cords and foot pedal. The foot pedal is completely different than I am seeing as would have been original to the machine. I'm very sorry that I didn't take a closer look at this sooner, and very sorry for any inconvenience this may have caused.

Thanks,
Oh no, no inconvenience. I only wasted my time looking the shipping up for your ass, and replying to you when I could have been doing something else that would have made me money rather than costing me another .20 fee to re-list what you "bought". The fucking cords on the damned thing are original. And anyway, if you're planning on using the machine and not just displaying it, then who cares what the fucking pedal and cord look like as long as they work? Fucking ridiculous.

Cancellations like this are my biggest beef with Etsy. They should offer a relisting fee refund for when you encounter a fickle buyer.

Wednesday, August 6, 2014

In A Hurry? Go To A Local Store.

I smell a possible asshole speed bump ahead. It's no surprise to me that the buyer is a "cabbage patch person". Bidder wins item mid-day after I've left the house with the previous days packages. He contacts me 6:11 at night asking when I am going to upload tracking and mail what he bought.

Oh joy. 1 day handling means 1 fuckin' day, not 1 fuckin' hour. Jesus. I think people don't stop and think that there is another average normal person at the other end of these transactions, not some giant shipping company or bloated box store like Wally World.

I think some people must think that ebay sellers have one of those factories like you see on those old cartoons where the item just spits out. It then pops itself into a box, and the mailman is on 24 hour notice, parked right outside waiting to pick it up and run to his Lear jet to fly it to your fuckin' doorstep that same hour.

Charley was like: "That guy can't wait much longer to have tea with his doll so you'd better hurry up and send them"

Tuesday, August 5, 2014

Things Not To Do

There are a couple of things I've learned not to do in my past year of running a stealth account on ebay that I see people doing all the time and then complaining about.

They call CS and then bitch about how nothing was done. Are you really surprised by this, people?

Don't call Customer Service. All this will do is shine a laser pointer on your account. You will get a Peggy reading a canned response with an accent you do not understand, nothing will get removed or fixed. Then MC999 - Bye bye account.

They cancel transactions, then bitch when they get a defect. Don't pay attention to anything ebay sends you saying this or that won't happen if you do this...it WILL. Don't do it!

When you encounter an idiot who "accidentally" bids on something, don't fuckin' cancel the transaction. You WILL get a defect. Be polite and ass-kissy to the "buyer" and then eat it. Is that lousy buck you're out of via fees worth canning your account over? I didn't think so.



Thursday, July 31, 2014

Carrot Jumper

I saw this quote on ecommercebytes blog comments and find it amusing that Top Rated Sellers are generalized as "carrot jumpers".

Yep our 5 business days shipping looks better and better each day. But of course you can't be a carrot jumper and do the 5 day thing.

I am no carrot jumper. I didn't put down 1 day handling until after I had already attained TRS. After I did, I said why not try to get a discount? I never strived for Top-Rated at all, it was just a result of how I do business. If the money is in my hands/account then why keep the stuff lying around here? Especially with 4 cats, a clumsy college student, and a 5 year old. Too much breakage/damage risk.

If you have the resources to pack and ship the item, then why sit around on it for days? It makes you look bad. Why not just ship it?

I have shipped within 24 hours during very difficult emotional times. I've shipped when my car was broken down - I packed a large tote bag and filled the basket under my sons stroller and walked to the post office.

There was a time about 3 years ago that I had no printer, my car was malfunctioning, I was so poor that I could not afford a .89 convenience store drink and had to wait for the paypal to hit my bank account to ship, and only then would I have needed a 5 day handling policy. It still probably would not have prevented the "Pokemon Master" from getting my account restricted because he didn't bother reading my terms anyway, he would have had to click a link, lol.

I don't drink the "kool aid" but I've got to ask what the people who are complaining about handling time defects are doing to earn them. As long as I've got the ink, my postage is always printed within hours of a purchase, and then scanned in within 1 business day thereafter. I don't dump my paypal account until everything from one particular batch is shipped, that way I know everything is paid for, and I am withdrawing the net amount. My dashboard says:

The reason it is not 100% is because there was a set of plates I waited 2 days to print the shipping out on. I wasn't going to know the weight until I completely packed them, and because Job Lot was out of medium boxes, I wasted a day.

I've got to say that a printer is one of the best business tools there is when you sell online. Mine was given to me by my ex-husband. It came free with a computer he bought. But...there are some that are fairly cheap to buy, just have to price replacement cartridge prices before you do. The particular one I use, I buy one $15 cartridge of black ink a month and it saves me all kinds of shipping time defect headaches.

Calvin k-LIE-n

 I have this dumb sweater I am obsessed with. I bought the first version of it at a thrift store for $1.00. It's a nice wool Calvin Klei...