I am breaking up with friggen FedEx. I am sick of their crap.
Last month, I shipped a very tall lamp via FedEx because that's what the buyer chose to use. I boxed the son-of-a-bitch and then set it out on my porch...See March 10 blog "FedUp" for more details. Long story short, FedEx fucked up several times and wasted my time that time too.
This time I chose them because it saved me a bit of money on shipping a very heavy clock. Other sellers make a note of this: Not worth the savings. You'll get a shipping time ding.
I scheduled the pick-up for 9-9 on April 15. That night, the driver calls me and apologizes to me, says he forgot and that he was done for the day, is it okay to pick it up first thing in the morning?
One day, eh, okay.
Tonight, I get home at 4:30 and the fuckin' box is still here! I get on the horn and call the drivers cell. No answer. I call FedEx's toll free number. All automated. I call back and press 0 and bark "Box never picked up" and get a human. She puts me on hold, gets back on the line and says "Sorry, all our drivers in the area have gone home, we have to pick it up tomorrow" And proceeds to tell me that the driver that called me didn't work today, and didn't leave a note for anyone.
Meanwhile my buyer is asking why his package isn't being shown as picked up. Fuckin AAA. It makes me look unprofessional and inept, and it pisses me off. I explained to the buyer what is happening and wrote FuckUp, I mean FedEx a nasty e-mail but I doubt they'll do anything. I feel like I am going to refund the buyer for his shipping costs for his inconvenience at the end of this. I am mega-mega pissed off...
So here's the shoe I guess.
Wednesday, April 16, 2014
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